PullUp Master
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Account

Delete account

We understand your decision. Here's how account deletion works.

How to delete your account

You have two options to request account deletion:

Option 1 — In the app

The quickest way: open Settings → Account → Delete Account and follow the prompts to confirm your request.

Option 2 — By email

Send a deletion request to support@qrodesk.com.

Important: use the email address associated with your account.

What will be deleted

When your account is deleted, the following data is permanently removed:

  • All workout history and exercise records
  • Training plans and custom programs
  • Personal profile information and preferences
  • Performance statistics and achievement data
  • Any photos or media associated with your account
  • Synced data from connected devices or services

Analytics, subscriptions & Apple sign-in

Analytics (PostHog, EU): deleting your account does not automatically erase the usage events already held by PostHog. Email support@qrodesk.com and we will delete the analytics data linked to your account ID. You can also stop analytics at any time in the app under Settings → Privacy → Share anonymous usage analytics.

Subscriptions (RevenueCat and Apple): purchase and subscription records held by RevenueCat and Apple are not removed by the in-app deletion. Ask us by email to erase the RevenueCat data linked to your account ID; purchase records may be retained where the law requires. Deleting your account does not cancel an App Store subscription — manage or cancel it in your Apple Account subscription settings.

Sign in with Apple: if you signed in with Apple, the app also asks Apple to revoke PullUp Master's access during deletion. If that step fails, the app tells you how to remove PullUp Master under Sign in with Apple in your Apple Account settings. Your account is deleted either way.

Details are in our Privacy Policy.

Deletion timeline

  1. Request submitted — your deletion request is received and verified.
  2. Processing period — your data is securely deleted over the next 30 days.
  3. Completion — account fully deleted. Confirmation sent to your email.

Legal & tax requirements

In accordance with applicable laws and regulations, limited records related to your account may be retained for:

  • Tax and financial compliance
  • Legal and regulatory obligations
  • Fraud prevention and security purposes

These records are kept securely and separately from your active account data, and are subject to strict confidentiality measures.

Questions? Contact us at support@qrodesk.com.